Shipping Policy
Overview
We at Denim & Fashion are committed to ensuring your orders are delivered to you promptly and reliably. This document outlines our shipping procedures, costs, and delivery expectations. Please review this policy carefully to understand how and when you will receive your purchases.
All orders are processed and shipped from our distribution center. Please allow 1-3 business days for order processing and verification before your item is dispatched. This processing time is separate from the actual shipping transit time. You will receive a shipping confirmation email with tracking information once your order has left our facility.
Shipping Destinations & Rates
We are proud to offer shipping services across our home country. We also provide international shipping to a number of select destinations worldwide. The shipping cost for your order is calculated based on the delivery location, the weight of the items, and the selected shipping service.
Your final shipping cost will be clearly displayed at checkout before you complete your purchase. We occasionally offer promotional free shipping on orders that meet a specified minimum spend. Details of such promotions will be advertised on our website.
Domestic Shipping Options & Delivery Times
We have partnered with reputable courier services to deliver your orders. The following are estimated delivery timeframes for domestic shipments. Please note these are estimates and are not guaranteed, as delays can occasionally occur due to factors beyond our control.
- Standard Shipping: 5 – 10 business days
- Express Shipping: 2 – 5 business days
Please note: Business days are Monday to Friday and exclude public holidays.
International Shipping Options & Delivery Times
Delivery times for international orders vary significantly depending on the destination country and the efficiency of the local postal and customs services. The following is a general guideline:
- International Standard Shipping: 10 – 30 business days
Please be aware that international orders may be subject to import duties, taxes, and customs clearance fees. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost paid to Denim & Fashion. We recommend contacting your local customs office for more information.
Order Tracking
Once your order is shipped, you will receive an email containing your unique tracking number and a link to the carrier’s tracking website. You can use this to monitor the progress of your delivery.
Shipping Address
It is the customer’s responsibility to provide a complete and accurate shipping address at the time of order. We cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you realize you have made an error, please contact us immediately via the Customer Service section on our website. We will attempt to amend the address if the order has not yet been dispatched, but we cannot guarantee changes.
Parcel Damage & Loss
If your parcel arrives damaged, please refuse delivery if possible and contact us immediately. For any lost parcels, please allow for the full estimated delivery time to pass before contacting us. We will then initiate an inquiry with the shipping carrier on your behalf.
Policy Changes
We reserve the right to amend this shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.
If you have any questions about shipping that are not answered here, please reach out to our customer service team for assistance.